Aliya Koy

Boost Capital (Cambodia) Co., Ltd.

— Chatbot Product Specialist

JUNE 2023 – PRESENT · 1 YR 4 MOS

• Develop and enhance chatbot solutions, optimizing customer interaction and automating loan application processes.
• Collaborate with cross-functional teams to identify and implement improvements for chatbot user journeys, ensuring a seamless experience.
• Monitor chatbot performance, troubleshoot issues, and integrate new features and services.
• Support internal teams and improve customer interactions.
• Develop strategies to enhance chatbot adoption and engagement, ensuring alignment with company goals.

Smart Axiata Co., Ltd.

— VAS & DCB Product Specialist

NOV 2021 – JUNE 2023 · 1 YR 7 MOS

• Managed digital products like VAS Gaming and DCB (SmartPay) services, including partnerships with Leng Center, Google, Apple, and Coda DCB.
• Acted as a key liaison between internal teams and external partners, ensuring smooth product operations and performance.
• Led initiatives to identify and solve operational issues, propose marketing strategies, and enhance product features.
• Collaborated with potential partners to develop new digital services by analyzing business cases, technical feasibility, and pricing structures.
• Created and executed business plans, marketing strategies, and product development documentation to ensure successful product launches.

PTC Computer Co., Ltd.

— Retail Product Supervisor

SEPT 2020 – SEPT 2021 · 1 YR

• Supervised sales operations for computer devices and accessories, working with brands like Dell, Asus, Acer, HP, and Razer.
• Supported the procurement team in verifying product specifications and portfolios from vendors.
• Assisted the marketing team by ensuring the website was up to date with accurate product specs, SKUs, and images, and reviewed marketing materials before publication.
• Trained sales teams and provided customer support, both on-site and remotely, to ensure product understanding and resolution of issues.

PTC Computer Co., Ltd.

— Bid & Tender Specialist

SEPT 2019 – SEPT 2020 · 1 YR

• Managed tender projects for NGOs and government entities, ensuring all project requirements were met in bidding documents like RFQ, ITB, and NCB.
• Collaborated with internal teams to ensure the timely delivery of projects after securing bids.
• Worked under managerial oversight to prepare competitive pricing for tender documents.

PTC Computer Co., Ltd.

— Corporate & SMB Sales Representative

SEPT 2018 – SEPT 2019 · 1 YR

• Managed sales to corporate and small-medium businesses, presenting products, answering customer inquiries, and negotiating pricing.
• Engaged with both existing clients and new prospects, developing relationships to drive sales growth.

Fabric Arts (Cambodia) Co., Ltd.

— Translator/Assistant

JUNE 2017 – JULY 2018 · 1 YR 1 MO

• Provided translation services between English and Khmer for the CEO of a leather bag manufacturing company.
• Assisted the CEO in communication, ensuring clear and accurate translation for business and operational matters.

Takeo Adventist School

— Volunteer Teacher

JUNE 2016 – MAY 2017 · 1 YR

• Taught English and Biology at an orphanage school in Takeo, delivering lessons to help improve students' knowledge and skills.